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A In order to maintain the luster and energy of the crystal, it is recommended to wipe it gently with a soft cloth regularly. Avoid exposing the crystal to strong light or chemicals for a long time to prevent damage.

A Yes, we do provide personalized customization services. You can contact our customer service team to discuss your specific needs and design ideas, and we will do our best to create a unique crystal work for you.

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A If the product you received is damaged in any way or does not meet your expectations, please contact us within 7 days of receiving the product. We will provide you with a return or exchange service or other solutions.

A We offer a return policy within 7 days from the date of receipt of the product. The product must be in its original condition, unused or damaged. Please contact our customer service team for return authorization and detailed instructions.

A You can contact our customer service team by email, phone or online chat. Our working hours are Monday to Friday, 9 am to 6 pm Beijing time.

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A In order to process your order as quickly as possible, our system has a fast turnover. If you need to modify or cancel the order, please contact our customer service as soon as possible within 24 hours after placing the order. Once the order enters the "shipped" status, it cannot be modified or cancelled. Custom orders are usually not supported for cancellation or modification once they are produced. Please confirm all details before placing an order.

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