Services - crystallumi

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All-Round Service Support
Product quality assurance
Worry-free after-sales policy
Superfast delivery and global distribution
Art-grade packaging
Global precise delivery
Service commitment and guarantee

All-Round Service Support

Exclusive Customer Consultant
Each customer is assigned a dedicated one-on-one service consultant who provides professional advice and updates throughout the entire process—from product selection and customization to after-sales support.

Multi-Channel Consultation

Customers can reach out via the official website, social media platforms, or email to ensure fast and convenient resolution of inquiries.

Cultural and Craft Consultation

A team of crystal experts is available to provide in-depth information on material properties, energy attributes, and maintenance methods.
Product quality assurance

Strict quality inspection process

Raw Material Screening
All crystals undergo professional testing to confirm they are 100% natural.

Craft Review

Each carved piece is double-checked by senior craftsmen to ensure precision and smooth surfaces.
Worry-free after-sales policy

7-Day No-Reason Return and Exchange
Customers can request returns or exchanges within 7 days of receiving the product, excluding customized items.

Damage Compensation

If a product is damaged during transit due to packaging issues, a free replacement or full refund will be provided.
Superfast delivery and global distribution

Efficient delivery process

Standard Orders
Orders are shipped within 48 hours.

Expedited Service

For urgent needs, we offer rush processing with shipping within 24 hours.
Art-grade packaging

Shockproof Design
Multi-layer cushioning materials, including air column bags, pearl cotton, and custom wooden boxes, ensure safe delivery.

Exclusive Labeling

Packages are marked with "Fragile" and "Artwork" labels for prioritized handling.
Global precise delivery

Coverage Area
Deliveries are supported in over 200 countries and regions, with multilingual logistics tracking.

Transparent Tracking

Each shipment includes a dedicated tracking number for real-time status updates.
Service commitment and guarantee

Quality Commitment
If a product has discrepancies or quality issues, we promise a resolution within 48 hours.

Security Commitment

All transactions are encrypted and secured through PayPal to ensure customer protection.

Custom-made

Welcome to our exclusive customized crystal carving service, where your imagination meets our craftsmanship. We specialize in creating unique, high-quality crystal carvings tailored to your exact specifications. Our team of skilled artisans is dedicated to transforming your vision into a stunning, one-of-a-kind masterpiece.

Economy is more affordable

Submit Your Design

Provide us with images or videos of the design you have in mind. Let us know the type of stone you prefer. Specify the quality grade and the dimensions required for your piece.

Quotation and Timeline

Based on the provided information, we will offer you a detailed quotation and an estimated production timeline.

Initial Payment

Once you agree to the quote, a 50% deposit is required to initiate the project.

Design and Production

Create a detailed image of the proposed carving and select the perfect stone that meets your specified requirements for engraving and polishing.

Review and Approval

Upon completion, we will send you photos and videos of the finished piece for your approval.

Final Payment and Shipping

We have an excellent technical team, which can be designed according to customers requirements.

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